Refund and Returns Policy

Thank you for shopping with us at Smart Travel Bag. We are committed to ensuring your satisfaction with our high-quality travel bags. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging with all tags, accessories, and manuals.

  • You must have the receipt or proof of purchase.

To initiate a return, please contact our customer service team at contact@smarttravelbag.com. We will provide instructions and a return authorization.

Note: Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., defective or wrong item).

Refunds

Once we receive and inspect your return, we will notify you by email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days.

Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company—it may take some time before your refund is officially posted. If you’ve done all this and still have not received your refund, please contact us at [your email].

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [your email] with details and photos of the issue.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalized or customized bags

  • Clearance or final sale items

  • Gift cards

Damaged or Defective Items

If your item arrives damaged or is defective, please contact us within 7 days of receiving it. Provide your order number, a description of the issue, and photos if possible. We will arrange a replacement or issue a refund.

Shipping Returns

To return your product, mail it to:

Smart Travel Bag
Address: 7088 Kiowa Pkwy Eagle Mountain, UT 84005, USA.

Please use a trackable shipping service and consider purchasing shipping insurance. We are not responsible for items lost in return transit.

Contact Us

For questions related to refunds, returns, or exchanges, contact us at:
📧 Email: contact@smarttravelbag.com
📞 Phone: +1 (801) 789-7609
🌐 Website Contact Form: https://smarttravelbag.com/contact-us/